WHAT DO THE DIFFERENT TICKET TIERS MEAN?

There is no difference in event access between the different tiers.


e.g. The 1st release tickets have simply gone on sale later than the early bird tickets, and the 2nd release tickets later than the 1st release.


As more ticket tiers are released, they go up in price, therefore the sooner you buy your ticket, the more you will save!


CAN I UPGRADE TO A VIP TICKET IF I’VE ALREADY PURCHASED A GENERAL ADMISSION TICKET?

Unfortunately, we are unable to offer ticket upgrades.


WHO ARE THE OFFICIAL TICKET VENDORS? 

Our official ticket sellers are:


Ticket Master: https://help.ticketmaster.com/s/article/How-do-I-contact-Customer-Service?language=en_US


Skiddle: https://help.skiddle.com/hc/en-us/categories/360001655372-Customer-Help


Shoobs: https://shoobs.com/contact


Please ensure you do not buy tickets from any other platforms or third-party sellers, as these will not be valid.


WHEN WILL I RECEIVE MY FESTIVAL TICKET?

At this stage you should only have your booking confirmation. Tickets will be sent out as e-tickets, and not delivered by post, approximately 1-2 weeks prior to the festival.


HOW CAN I CHANGE MY PERSONAL DETAILS ON MY BOOKING?

Please contact your ticket provider directly to make changes to your booking i.e. email address.


WHAT DO I NEED TO BRING TO GUARANTEE ENTRY? 

Please bring your ticket, the card you purchased the ticket with and valid photo identification.


WHAT CONSTITUTES A VALID PHOTO ID?

Photographic forms of identification such as a passport or driving licence are acceptable.


CAN I USE TICKETS BOUGHT WITH MY OLD/LOST CARD?

Please bring your new card, an official form of identification and a letter or bill that matches your account’s address.


CAN I SELL/CANCEL MY TICKET?

All tickets are non-transferable, and we are unable to offer any refunds for tickets no longer needed.